Shipping Destinations

Cold Culture provides Free Worldwide Shipping. Orders may be shipped to available destinations worldwide, subject to checkout availability and any local delivery restrictions that may apply at the time of order placement.

Shipping Rates

Shipping is free worldwide. There are no standard shipping charges for orders covered by our Free Worldwide Shipping service.

Order Processing

After your order is placed, our team begins processing it for shipment. Processing time is 1–3 days. During busy periods, payment review, address review, or high order volume may affect how quickly an order moves through processing.

Delivery Time

Estimated delivery time is 2–5 days. Delivery estimates may vary depending on destination, local delivery conditions, customs handling when applicable, weather events, service disruptions, or incomplete address details.

Tracking Your Order

Once your order ships, tracking details will be sent when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.

If your tracking has not updated after this window, contact us at [email protected] with your order number and the email address used at checkout.

Wrong Or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible at [email protected] with your order number and the correct address details.

We will do our best to review address correction requests before shipment, but we cannot confirm that an address can be changed once an order has already been processed or shipped.

Customs Duties, Import Taxes, And Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

You should not be charged separately for customs duties, import taxes, brokerage fees, or other government charges on orders covered by this shipping service. If you receive a notice requesting payment for these charges, contact us before paying so we can review the issue.

Lost, Delayed, Or Damaged Packages

If your package appears lost, delayed, or damaged in transit, contact us at [email protected]. Include your order number, tracking number if available, and a short description of the issue.

• For delayed packages, include the latest tracking update and the delivery destination.
• For damaged packages, include clear photos of the packaging and the item condition.
• For missing packages, include any delivery notice or tracking message you received.

Once we receive your message, we will review the shipment information and follow up with the available next steps.

Contact Information

For shipping questions, tracking help, address issues, customs notices, or delivery concerns, contact Cold Culture support at [email protected].

To help us assist you faster, include your order number, the email used at checkout, your full name, and a clear description of the shipping issue.